Contact Us - Wagcario

Need help? We’re here for you.

1) Quick answers (fastest)

Before emailing, please check our FAQ —many common questions (shipping times, assembly guides, warranty details, subscription changes) can be answered immediately.

2) Email support

Email us at: service@wagcario.com

To help us resolve your request faster, please include:

• Order number (if you have one)

• The email used at checkout

• A short description of the issue

• Photos or short videos (only if the item arrived damaged or defective)

Support hours: Mon–Fri, 9:00 am–5:00 pm ET

Typical response time: Within 24 business hours

3) Order, shipping & returns

For the fastest self-service, please review:

• Shipping Policy: Delivery times, tracking info, and carrier details.

• Return Policy: How hassle-free returns and refunds work.

• Terms of Service: Order modifications, cancellations, and warranty policies.

4) Stroller & product questions

If you’re unsure which stroller model (such as our LunaNest™ Capsule series) or configuration is right for your pet, tell us:

• Your pet's breed and weight

• Number of pets you plan to transport

• Your primary use case (e.g., daily neighborhood walks, travel, rough terrain)

We’ll point you to the best stroller model and accessories for your lifestyle.

Important Note

If your pet is experiencing a medical emergency or severe injury, please contact your veterinarian or an emergency animal clinic right away.

• Contact Phone Number: +1 (930) 222-0722

• Hotline Service Hours: PDT 9:00 AM – 6:00 PM